blog.errorhelp.com - Musings and announcements regarding the bug.gd ErrorHelp search engine.

Archive for the ‘User Interface’ Category

New: bug.gd 2.0 and ErrorHelp.com

Tuesday, October 14th, 2008

We’re very excited to announce a major new release of bug.gd and our new corporate error search engine, ErrorHelp.com.

Stop repeating research

If this is the first you’ve heard of bug.gd, here’s our goal: No one should ever have to solve an error that someone else already solved. We all need to stop wasting time on things people have solved! Let’s work together.

We make this work on bug.gd by remembering the errors you search for and reminding you to come back and provide a solution. Our service has been used by thousands of people and over the past year, we’ve accumulated thousands of solutions.

Solving errors better than ever

Today we launch the second generation of bug.gd. The three biggest changes are:

  • Web Results– We now offer web results for your error messages, which we can optimize to find the best matches for your error better than any other search engine.
  • Easier to use– We’ve streamlined the solution interface– you can enter your solutions quickly and easily just by visiting your My Bugs page.
  • Fresh decor– We got a lot of feedback from people who loved our site concept, but couldn’t stand the strong black/white theme. We’ve redesigned the look of the site from the ground up to be more comfortable.

Combined with our recent Firefox extension, there’s no reason you should search anywhere else for error messages.

The guy down the hall solved your error before– but how would you know?

Along with our relaunch comes ErrorHelp.com, which is our service for employees who are tired of solving the same stuff their coworkers solved beforehand.

Think about it. Surely you’re not the only one who has run into that intranet error, data-entry program crash, or random Windows popup. Should you send out a public email blast? Nope. You search for the error on ErrorHelp.com and you find others who had the same problem. If you’re the first, you can save the company time down the road by saving your solution forever.

ErrorHelp.com is for companies trying to get the most out of their IT budget without waiting on the help desk– any employee can start their own free error database and leverage their coworker’s knowledge.

The base service is completely free with no obligation– you can begin searching right now. Over time, we’ll add premium features for privacy, metrics, monitoring, tools, and other things that IT managers love. But you don’t need any of that to get started.

We’re very excited about the new features and will be talking about them again. We’d *love* to hear your feedback, so let us know how we’re doing.

Introducing a full-fledged bug.gd Firefox extension

Sunday, January 13th, 2008

bug.gd status bar

We’re pleased to announce our first external utility to interface with the global bug.gd error/solution database. On Mozilla’s addon site, we just released an extension for the Firefox browser that let’s you search an error message on your clipboard (or one you paste/type) in the bug.gd community error database.

This may become our recommended way to use bug.gd because:

  • It’s fast and light, taking up up just a tiny footprint in your Firefox status bar.
  • It supports anonymous searching, without an email address. We support this because the extension let’s you track unsolved errors you ran into.
  • It quietly also provides stats for your comments/ratings. This is for those power users who might be interested in that (just hover over the bug.gd icon).

As always, the intent here is for people to search bug.gd for errors, but if they don’t find the solution right away, they’re reminded to return and provide a solution when they figure it out. The extension just makes that a lot more natural.

We have plans in future versions to allow you to search your favorite search engine at the same time you search bug.gd, making it more of a win-win search engine.

Download the extension here:

As always, if you have any questions or problems with bug.gd, feel free to email bugs@bug.gd.

bug.gd features released Nov-5

Thursday, November 8th, 2007

As you might have noticed, we’ve released a few new features to bug.gd. I promised to include those here.

The biggest items:

We’d love to hear from you here (or at bugs@bug.gd). What do you think?