blog.errorhelp.com - Musings and announcements regarding the bug.gd ErrorHelp search engine.

Archive for the ‘Features’ Category

New: bug.gd 2.0 and ErrorHelp.com

Tuesday, October 14th, 2008

We’re very excited to announce a major new release of bug.gd and our new corporate error search engine, ErrorHelp.com.

Stop repeating research

If this is the first you’ve heard of bug.gd, here’s our goal: No one should ever have to solve an error that someone else already solved. We all need to stop wasting time on things people have solved! Let’s work together.

We make this work on bug.gd by remembering the errors you search for and reminding you to come back and provide a solution. Our service has been used by thousands of people and over the past year, we’ve accumulated thousands of solutions.

Solving errors better than ever

Today we launch the second generation of bug.gd. The three biggest changes are:

  • Web Results– We now offer web results for your error messages, which we can optimize to find the best matches for your error better than any other search engine.
  • Easier to use– We’ve streamlined the solution interface– you can enter your solutions quickly and easily just by visiting your My Bugs page.
  • Fresh decor– We got a lot of feedback from people who loved our site concept, but couldn’t stand the strong black/white theme. We’ve redesigned the look of the site from the ground up to be more comfortable.

Combined with our recent Firefox extension, there’s no reason you should search anywhere else for error messages.

The guy down the hall solved your error before– but how would you know?

Along with our relaunch comes ErrorHelp.com, which is our service for employees who are tired of solving the same stuff their coworkers solved beforehand.

Think about it. Surely you’re not the only one who has run into that intranet error, data-entry program crash, or random Windows popup. Should you send out a public email blast? Nope. You search for the error on ErrorHelp.com and you find others who had the same problem. If you’re the first, you can save the company time down the road by saving your solution forever.

ErrorHelp.com is for companies trying to get the most out of their IT budget without waiting on the help desk– any employee can start their own free error database and leverage their coworker’s knowledge.

The base service is completely free with no obligation– you can begin searching right now. Over time, we’ll add premium features for privacy, metrics, monitoring, tools, and other things that IT managers love. But you don’t need any of that to get started.

We’re very excited about the new features and will be talking about them again. We’d *love* to hear your feedback, so let us know how we’re doing.

New features for Presidents Day

Sunday, February 17th, 2008

Things have been really exciting around the bug.gd offices as we absorb all the great feedback and usage we’re seeing from our bug.gd Firefox extension we announced recently. We feel this is one of the best ways to use the site, so give it a whirl.

We just rolled out a handful of new features and tweaks, and thought we’d share those:

  • Improved Search Engine. We’ve switched to a new backend search engine that is faster and a good bit more accurate. Expect additional tweaks in this area, but hopefully you’ll find it easier to find results.
  • Search Other Sites.
    • Now we offer the ability to search on other sites and knowledge bases when you submit an error. For Google in particular, it can get a little picky about multi-line and long errors, so bug.gd will help you trim it down (if needed) before passing it over to a custom Google engine. This custom Google engine allows you to filter your error down into specific genres if needed, too.
    • We expect we may get a little flak about this feature, but remember our number #1 goal is to help you find your error solution so you can record it for future searchers and save them the hassle.
  • Look and feel.

    • Reduced some of the overall wasted space on bug.gd. Hopefully you’ll find things fit better in your browser now.
    • Changed positioning for the “I made a mistake” links when submitting a solution, as many users were overlooking these.
  • Miscellaneous tweaks.
    • Improved general external search engine friendliness for solved errors.
    • Preparing the site for new features coming up soon.

We hope you like the changes. If you notice any problems, please email bugs@bug.gd and we’ll get back to you as soon as we can.

Introducing a full-fledged bug.gd Firefox extension

Sunday, January 13th, 2008

bug.gd status bar

We’re pleased to announce our first external utility to interface with the global bug.gd error/solution database. On Mozilla’s addon site, we just released an extension for the Firefox browser that let’s you search an error message on your clipboard (or one you paste/type) in the bug.gd community error database.

This may become our recommended way to use bug.gd because:

  • It’s fast and light, taking up up just a tiny footprint in your Firefox status bar.
  • It supports anonymous searching, without an email address. We support this because the extension let’s you track unsolved errors you ran into.
  • It quietly also provides stats for your comments/ratings. This is for those power users who might be interested in that (just hover over the bug.gd icon).

As always, the intent here is for people to search bug.gd for errors, but if they don’t find the solution right away, they’re reminded to return and provide a solution when they figure it out. The extension just makes that a lot more natural.

We have plans in future versions to allow you to search your favorite search engine at the same time you search bug.gd, making it more of a win-win search engine.

Download the extension here:

As always, if you have any questions or problems with bug.gd, feel free to email bugs@bug.gd.

New site feature: Hide accidental error searches

Tuesday, January 8th, 2008

We just pushed live a good number of bug fixes for the site. One oft-requested feature has just gone live. We’ve now added the ability to mark bugs with one of the following:

  • This was a mistake, please hide.
  • I gave up on this error and moved on.
  • I forgot my solution to this error.

We expect this will help avoid things like “whoops forgot” for solutions, and it also let’s people test bug.gd without feeling too guilty (since they can mark a silly search as a mistake).

We’re really excited about the solutions we’ve been receiving and can’t wait to talk more about a cool new feature coming soon. Stay tuned.