blog.errorhelp.com - Musings and announcements regarding the bug.gd ErrorHelp search engine.

Archive for October, 2008

Recent coverage of bug.gd relaunch

Friday, October 31st, 2008

Just a quick update on some of the things people are saying on bug.gd.

Altsearchengines gave a solid write-up on our new launch:

altsearchengines

There’s also a nice and succinct write-up on our new bug.gd relaunch over at makeuseof.com:

White House Says Fox Isn’t Really News

Tuesday, October 21st, 2008

Yesterday, Newsweek published an editorial by Jason Weisburg, which carries the title “The O Factor: Fox Isn Just Bad. It Un American.” It worth reading.

Obama administration today tried to exclude Fox News from the White House press pool. This attempted act contradicted the spirit and letter of the First Amendment,Cheap Jerseys free shipping and the press fought back.

Thursday the White House made “pay czar” Kenneth Feinberg available for interviews to every member of the White House pool except Fox News. The pool is the five network group that shared the costs and duties of daily coverage of the presidency and has done so for decades.

But in a surprising show of decency, the four other members of the pool   ABC, NBC, CBS and CNN   told the White House if Fox were barred none of them would participate in the interview session.

New: bug.gd 2.0 and ErrorHelp.com

Tuesday, October 14th, 2008

We’re very excited to announce a major new release of bug.gd and our new corporate error search engine, ErrorHelp.com.

Stop repeating research

If this is the first you’ve heard of bug.gd, here’s our goal: No one should ever have to solve an error that someone else already solved. We all need to stop wasting time on things people have solved! Let’s work together.

We make this work on bug.gd by remembering the errors you search for and reminding you to come back and provide a solution. Our service has been used by thousands of people and over the past year, we’ve accumulated thousands of solutions.

Solving errors better than ever

Today we launch the second generation of bug.gd. The three biggest changes are:

  • Web Results– We now offer web results for your error messages, which we can optimize to find the best matches for your error better than any other search engine.
  • Easier to use– We’ve streamlined the solution interface– you can enter your solutions quickly and easily just by visiting your My Bugs page.
  • Fresh decor– We got a lot of feedback from people who loved our site concept, but couldn’t stand the strong black/white theme. We’ve redesigned the look of the site from the ground up to be more comfortable.

Combined with our recent Firefox extension, there’s no reason you should search anywhere else for error messages.

The guy down the hall solved your error before– but how would you know?

Along with our relaunch comes ErrorHelp.com, which is our service for employees who are tired of solving the same stuff their coworkers solved beforehand.

Think about it. Surely you’re not the only one who has run into that intranet error, data-entry program crash, or random Windows popup. Should you send out a public email blast? Nope. You search for the error on ErrorHelp.com and you find others who had the same problem. If you’re the first, you can save the company time down the road by saving your solution forever.

ErrorHelp.com is for companies trying to get the most out of their IT budget without waiting on the help desk– any employee can start their own free error database and leverage their coworker’s knowledge.

The base service is completely free with no obligation– you can begin searching right now. Over time, we’ll add premium features for privacy, metrics, monitoring, tools, and other things that IT managers love. But you don’t need any of that to get started.

We’re very excited about the new features and will be talking about them again. We’d *love* to hear your feedback, so let us know how we’re doing.