- Musings and announcements regarding the ErrorHelp search engine.

Archive for January, 2008

Introducing a full-fledged Firefox extension

Sunday, January 13th, 2008 status bar

We’re pleased to announce our first external utility to interface with the global error/solution database. On Mozilla’s addon site, we just released an extension for the Firefox browser that let’s you search an error message on your clipboard (or one you paste/type) in the community error database.

This may become our recommended way to use because:

  • It’s fast and light, taking up up just a tiny footprint in your Firefox status bar.
  • It supports anonymous searching, without an email address. We support this because the extension let’s you track unsolved errors you ran into.
  • It quietly also provides stats for your comments/ratings. This is for those power users who might be interested in that (just hover over the icon).

As always, the intent here is for people to search for errors, but if they don’t find the solution right away, they’re reminded to return and provide a solution when they figure it out. The extension just makes that a lot more natural.

We have plans in future versions to allow you to search your favorite search engine at the same time you search, making it more of a win-win search engine.

Download the extension here:

As always, if you have any questions or problems with, feel free to email

New site feature: Hide accidental error searches

Tuesday, January 8th, 2008

We just pushed live a good number of bug fixes for the site. One oft-requested feature has just gone live. We’ve now added the ability to mark bugs with one of the following:

  • This was a mistake, please hide.
  • I gave up on this error and moved on.
  • I forgot my solution to this error.

We expect this will help avoid things like “whoops forgot” for solutions, and it also let’s people test without feeling too guilty (since they can mark a silly search as a mistake).

We’re really excited about the solutions we’ve been receiving and can’t wait to talk more about a cool new feature coming soon. Stay tuned.